The Apple Magic Keyboard for iPad Pro 12.9 may be malfunctioning, with none of the directional keys working. To reset the keyboard to factory settings, follow these steps:
- Connect and adjust the Magic Keyboard with your iPad Pro or iPad Air.
- Check device compatibility by ensuring you have the correct device for the Magic Keyboard.
- Remove the Smart keyboard from your iPad and clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser.
- If the Magic Keyboard stops working or the trackpad fails, try these six troubleshooting steps: disconnect and reconnect, hard restart, enable Assistive Touch, use the USB-C port, Escape key, trackpad gestures, and more.
- Adjust the keyboard backlight, access emoji, and more.
- Update your iPad to the latest version of iPadOS.
- Remove any other iPad case or cover if using the Magic Keyboard or Smart Keyboard Folio.
- Press FN + Spacebar to reset the keyboard to factory settings.
- To reset the devices, turn them off, press and hold the power button until the LED indicator blinks rapidly.
- Restart both your iPad and Magic Keyboard.
- Enable Assistive Touch in Settings > Keyboards.
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